Privacy Policy

Effective Date: 29 Nov,2024

Immense Aroma values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, make purchases, or contact us.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Personal Details: Name, address, email address, and contact number.
• Payment Information: Credit/debit card details (processed securely via third-party payment gateways), billing address, and transaction history.
• Order Details: Items purchased, order history, and delivery preferences.
• Technical Information: IP address, browser type, operating system, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

The information collected is used to:

• Process and deliver your orders.
• Facilitate secure payment transactions.
• Communicate updates about your orders and promotional offers.
• Improve our website’s functionality and user experience.
• Respond to your inquiries and provide customer support.

We may use anonymized data for analytics and marketing purposes to understand customer trends and preferences.

3. Sharing of Information

We do not sell or rent your personal information to third parties. Your data may be shared with:

• Payment Processors: For processing secure transactions.
• Delivery Partners: To fulfill and deliver your orders.
• Legal Authorities: If required to comply with applicable laws or protect our rights.

Third parties involved in handling your data are bound by strict confidentiality agreements to ensure your privacy.

4. Payment Security

We employ industry-standard security measures to protect your payment information:

• Transactions are encrypted with SSL (Secure Sockets Layer) and 1024-bit encryption.
• Payment details are processed via secure payment gateways and are not stored on our servers.
• Always check for the padlock icon in your browser to ensure a secure connection.

5. Cookies and Tracking

Our website uses cookies to:

• Personalize your shopping experience.
• Remember your preferences and optimize website performance.
  You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access and review your personal data.
• Request corrections to inaccurate information.
• Opt-out of marketing communications.
• Request the deletion of your personal information, subject to legal or contractual obligations.

To exercise these rights, contact us at info@theimmensearoma.in.

7. Retention of Data

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the effective date will be revised accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: info@theimmensearoma.in
Customer Care Hours: Monday to Saturday, 9:30 AM – 5:30 PM IST

By using our website, you consent to the terms of this Privacy Policy. Thank you for trusting Immense Aroma.